Study: Smart meters need better user interface

Study: Smart meters need better user interface

Consumers needs better operating instructions for the smart grid, a survey published on Wednesday shows.

A Boston Consulting Group study found that the majority of consumers surveyed are willing to tap into the information from smart meters to conserve energy. But utilities haven't done a good enough job of enabling people to use their two-way meters constructively.

A smart meter from Pacific Gas & Electric.

(Credit: PG&E)

The survey of 1,700 U.S. consumers, which was done online last December, found a strong interest in lowering energy use. Seventy-five percent of respondents said they were interested in finding easy ways to save power and two-thirds said that getting a daily information would help them better manage their bills.

The idea behind applications such as Google's PowerMeteror an in-home energy display is that more detailed information will help people find ways to curb energy use. Sixty-two percent of people said they would log onto an Internet site to check power consumption at least once a week, the Boston Consulting Group found.

Even though there's been a lot of talk about the smart grid,consumers don't appear familiar with smart meters or aren't yet sure of the actual benefit from them. Sixty-six percent of the respondents to the survey said they would like more communication from utilities on smart meters and less than 30 percent can recall getting information beyond the monthly bill.

Smart meters deliver some direct benefits to utilities, such as automated meter reading, and can be useful for implementing time-of-day pricing. But the lack of customer education threatens to undermine the economic reason to invest in smart meters, Boston Consulting Group said.

"We estimate that from 20 to 30 percent of a utility's customers will have to reduce their overall consumption or peak demand by 15 to 20 percent to make smart meters a winning proposition," said Pattabi Seshadri, a consultant at the Boston Consulting Group's energy practice, in a statement. "Falling short of that threshold will likely prevent the utility from delivering the necessary return on investment."

Seshardi suggested that utilities should explore partnerships with other industries well versed in introducing new products and services to consumers.


Smart grid needs a dose of social networking

Smart grid needs a dose of social networking

If people can quit smoking and lose weight, then surely then can save energy at home, says GroundedPower.

The Newton, Mass.-based start-up is one of dozens of smart-grid companies working in home energy efficiency, but it's one of the few whose founders are versed in psychology and behavioral science. That's one reason GroundedPower has chosen to focus on people as much as technology.

GroundedPower's Web-based application combines home electricity monitoring with tools to make a home energy efficiency plan and get recommendations from others. It also makes a very simple hardware device called "Glance" to signal consumers if they are meeting their goals.

GroundedPower's energy efficiency system combines electricity monitoring with social networking tools.

(Credit: GroundedPower)

Many companies have developed in-home energy displays, which are sometimes distributed as part of utility smart-grid programs, to give people a real-time view of their electricity consumption. Displays or Web dashboards can help consumers find places where they are wasting energy or make changes to be more efficient, studies have shown.

But there's a growing concern that smart-grid programs, as they are conceived now, won't be enough to get utility customers actively engaged in managing home energy. As one indicator, the Smart Grid Consumer Coalition was founded last month to study ways consumers can learn about the benefits of a modernized power grid.

Earlier this week, GroundedPower submitted comments to the California Public Utilities Commission, which is considering requirements for upcoming smart-grid programs. The crux of GroundedPower's comments is that people are motivated by more than utility prices, which is primarily how regulators are seeking to encourage people to conserve and use electricity at off-peak times.

"When you come into this, you think that it's all about money but it's not," said David Rosi, the senior vice president of marketing, sales, and business development at GroundedPower. "Many people are focused on the environment, competition, peer comparisons, learning, rewards--you need to take many things into consideration."

The social-networking aspects of GroundedPower's application, drawn from one of the founders' experience with a smoking cessation Web site, are geared at getting recommendations and sharing tips with people in similar situations, explained Rosi. For example, a person could commit to changing how they wash clothes and share ideas or compete with others on an overall reduction.

Red light, green light 
The company, which raised a round of funding from angel investors late last year, did a trial program in Cape Cod last year and is now doing trials through municipal utilities in the Boston area, which will touch about 400 people altogether.

The Glance device only shows green, orange, and red to indicate whether a person is meeting home energy efficiency goals.

(Credit: GroundedPower)

Rather than only display historical energy data, GroundedPower's Web application lets people walk through an online audit and set goals that they commit to. After that, they can monitor their progress either through the Web application or other device, such as a smart phone. The small Glance device only shows green, orange, or red--no consumption information--to indicate whether people are on plan or need to make changes.

In its initial test in Cape Cod with about 100 people, it found that people logged in between two and a half and three times a week, although they tended to use it more in the summer when electricity bills were higher, said Rosi. An audit found that the energy savings was 10 percent compared to a prior year's bills, he said.

The system can work with other smart-grid devices, such as smart meters or two-way thermostats that let people remotely control their appliances. But the reductions in the first trial were entirely based on behavior changes, Rosi said. Electricity usage data is collected from the meters that let utilities get drive-by readings or with dedicated gateway devices.

There are other companies that also emphasize recommendations to utility customers. OPower creates personalized reports, which give people an idea of how efficient their homes are compared to people in similar situations. There are also Web-based applications, such as Microsoft Hohm, which allow people to create a home efficiency plan and generate recommendations.

As utilities get deeper in smart-grid programs, Rosi expects more utilities to focus on improving consumer engagement. "Once (a customer) has set up a plan, gone online to get recommendations and committed to a plan, then you start to look at things differently," he said.

Good data needed for small-wind turbines to spin

Good data needed for small-wind turbines to spin

Massachusetts has revamped its small-wind rebate program with more stringent requirements, a reflection of how important brisk wind is to small-wind turbine installations.

Dozens of companies have developed turbines designed to supply a portion of a home or business' electricity, which has fueled a surge in small-wind turbine installations over the past three years. Now, installers and consumers are being nudged toward picking only the best locations, a shift that is being aided by the emergence of better online tools.

The Massachusetts Clean Energy Center, which administers renewable energy grants, temporarily suspended the state's small-wind program to phase in measures, expected in the coming weeks, that include a more rigorous assessment of available wind.

The state now demands a wind assessment be done at the tower height of the turbine the customer plans to install, rather than a single height for all grant applicants. That change, which follows others instituted last year, is meant to better reflect the actual wind conditions at a given location, rather than the general wind resource in a region.

"At the end of the day, wind speed is the critical factor that determines performance, so we want to be focused on that," said Andy Brydges, program director in the renewable energy division of the Massachusetts Clean Energy Center. "We think it's a viable market. We just want to do everything we can to protect consumers and pick good projects."

Massachusetts decided it first needed to stiffen the wind resource requirements after a review it did last summer of small-wind turbines in the state. It found the actual performance was disappointing, with about one-third generating the expected output. A U.K. review of roof-mounted microturbines found disappointing results as well.

Massachusetts homeowners, small businesses, or communities exploring wind turbines now need to use an online software program, developed for the state, to assess the available resource. Also, the rebate is based partly on ongoing performance, which is another way to ensure good locations are being chosen.

"The difficulty has been that it's very hard to model the wind. It's not that people were intentionally picking locations that didn't work," Brydges said.

Growing pains
Most wind turbine manufacturers provide a required speed, typically a minimum of 10 miles per hour, for turbines to generate at their stated capacity. Distributors of the home Swift turbine, for example, says it can generate 1,200 kilowatt-hours a year with average wind speed of 11.2 miles per hour and that it starts generating at 7 miles per hour. The Helix wind turbine, meanwhile, recommends 14 mile-per-hour wind, preferably gusty wind, and an electricity rate of over 15 cents per kilowatt-hour. One company, Windtronics, this year plans to release a small-wind turbine optimized for very low wind speeds.

More available products and interest in on-site energy have led to a steady rise in sales the past three years. Sales of small-wind turbines, defined as 100 kilowatt capacity and less, grew 15 percent in 2009, representing $82.4 million in sales and almost 10,000 new units, according to the American Wind Energy Association (AWEA). Sales were aided by a 30 percent federal tax credit for renewable energy investments and state incentives.

Often installers and homeowners have relied on satellite data to get an idea of the available wind resource. Data from wind maps is typically given at 80 meters, and installers need to extrapolate available wind at the height of towers, which are usually 20 meters to 30 meters, said Ron Stimmel, the manager of legislative affairs and small systems at AWEA.

But now the tools for measuring wind are improving, one of the factors that are making small wind more viable, according to AWEA.

Small-wind turbine maker Southwest Windpower last month launched an online wind assessment tool that uses data from 3Tier, which provides data to estimate wind, solar, and hydro power potential. The tool is designed as a way to quickly separate locations into three types: high potential, moderate, and those not worth pursuing.

"We're trying to make it with a very high degree of probability that when you install a wind turbine, it works," said Ken Westrick, the CEO of 3Tier, which sells its weather data and makes it available through a Web service. "It's a tremendous leap forward from what the industry was doing even a year ago."

The data, which is accurate within about 1 mile per hour for a 3-mile square region, should improve over time, said Westrick.

Site-specific 
These online tools are an improvement over wind maps that classify regions based on available wind, said Westrick. They are also significantly less expensive than installing a meteorological, or "met," tower to gather data over several months, said Stimmel.

Small wind turbines for homes need to be above nearby obstructions, making them best suited for rural areas of plots with a significant amount of land.

(Credit: American Wind Energy Assocation)

But a good installer is also needed to check out location conditions, including understanding where the prevailing wind is from. The placement and the height of a turbine can make a significant difference in performance, say experts. For example, there should be no obstructions, such as trees, nearby. Roof-mounted turbines are often plagued by turbulent and unpredictable wind around rooftops.

The North American Board of Certified Energy Practitioners is establishing a certification for wind site assessors, a move that should help homeowners make better decisions on turbine location. AWEA has also created a set ofsafety and reliability standards for small turbines.

There are other barriers to small-wind installations besides getting good wind data, including zoning laws that limit the height of towers, or even finding qualified installers. Massachusetts is particularly strict in its requirements, said AWEA's Stimmel, but it's part of the maturing that industry is going through in the U.S.

"The market has grown exponentially in the last three years, so these issues are coming to the fore and how to optimize for turbine productivity is certainly an important one," he said.